FAQs

Who are whitebox services?

whitebox is the name behind most residential freesat installations in the UK.  This year we will complete over 20000 installations to satisfied customers across mainland UK

Who will complete my installation?

Over 80% of whitebox installations are completed by our own accredited installers.  We do use some long-standing subcontract partners.  All of these partners are fully accredited and fully criminal record checked

How do I use the on-line booking service?

This is extremely easy and quick. You complete your details following making your installation choice.  Then complete the payment screen.  You then select your preferred installation date and we take care of everything else

What services do whitebox offer?

We offer satellite dish installation services for freesat SD, HD, PVR and IDTV's at competitive prices anywhere in mainland UK

Why should I use whitebox?

whitebox is a nationally available freesat installation service. We guarantee the price of an installation and the quality and materials used in the installation. It can be easily accessed via our transactional website

Do I need a satellite dish installation for every digital box, IDTV or PVR I buy?

One satellite dish can feed multiple digital boxes or IDTVs, so you only needs one dish on your home even if they want freesat in more than one room. You will require some additional cabling on your satellite dish and should order the 'assisted installation'

Why does freesat suggest I use whitebox for installations?

whitebox provide the re-assurance to consumers that their installation is being done by accredited installer, using the right materials anywhere in mainland UK. We deliver a fixed price for our service and this is backed by the UK's largest retail TV services company. The benefits of this re-assurance has encourged freesat to approve the service. .

How do your fees and payment work?

All fees for the service will be explained to you in the shop page. Payments will be taken on our website at our discretion using our standard accepted payment methods. Your contract is with whitebox and your statutory rights are unaffected

What Booking Service Slots are available?

Appointments for a whitebox installer to visit your home can be made for a specificday, Monday to Saturday, and our whitebox installer will visit you between 8.30am and 5.00pm. Appointments are subject to availability and will be allocated on a first come, first served basis. Once you order has been confirmed on our booking system we have ring-fenced the slot for you.

The date of the appointment slot for your whitebox installer service visit will be confirmed in a confirmation email sent to you after you have placedyour order.

What will happen on the day of installation?

Our whitebox installer will call you on the morning of the appointment between 8.30am and 10.00am to advise you of the estimated time of arrival (if the visit is planned to be before 10.00am then you will get a call before the visit). The installer will try and be as specific as possible but may only be able to give an indication of when our installer intends to arrive, for example, within a 4 hour window.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time. In the unlikely event we do have to reschedule an appointment at any time you maycancel your order and claim a full refund for the service affected.

How do I Cancel or Changing an Appointment?

You may cancel or make a change to a home appointment at any time before 2.00pm the day before the appointment date (or the Friday before for a Monday appointment). Cancellations made before 2.00pm on the day prior to the appointment (or the Friday before for a Monday appointment) will be entitled to a full refund of the service paid for. If you cancel or change an appointment after this time we will do our best to rearrange our schedules without cost to you but we may withhold up to 50% of the fees paid to cover our cancellation costs. Service cancellations can be made by e-mailing whitebox at

shop@whiteboxinstallations.co.uk or calling 0844 219 0015

What if I miss my appointment?

If you are unable to keep a service appointment at the address specified during booking when the whitebox installer arrives then we will leave a calling card to saythe installer called. Your will be required to re-book the appointment using thenumber specified in the confirmation e-mail or on the calling card. If you are out atthe agreed appointment time and subsequently cancel your service order whitebox may withhold up to 80% of the fees paid to cover its costs.

What warranty do I get with my installation?

All the whitebox services carry a twelve month warranty on parts and labour. This means if there is a problem or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the installation has taken place, or by faults caused through the incorrect use of the equipment or materials, or by

faults arising from accidental damage or incorrect use of the product.

Is there ever any additional work you need to do to get my freesat working over and above the installation cost?

We recognise that on certain occasions installers, when they visit your home and discuss the installation with you may identify the need for additional work or re-work. We encourage our installers to offer the appropriate service to you at this point as a customer service. Should you wish to purchase additional added value services at the point of installation then the installer will discuss requirements, quote market rates and if appropriate complete the work.

The contract for this additional work carried out will be either directly with whitebox installations or with our nominated contractor. Warranty, payment and statutoryrights associated with this work will be undertaken by the installer and the installer’s organisation directly.

What information do we require on booking your installation?

We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address. We may record your conversations with our installers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy. The use of this information is governed through our privacy policy.

Who are whitebox services?

We are whitebox installations.  whitebox is a trading brand of Euro Aerials Limited, Company number 047300267.

If you have any problems we would recommend you e-mail us shop@whiteboxinstallations.co.uk however if you prefer to write we can be contacted at:

whitebox installations: Registered office

212 Ripon Road, Harrogate, North Yorkshire. HG1 2BY. Tel: 0844 249 0015

Call us to arrange your installation on 0844 249 0015